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Run Mag Mile® 5K & 10K FAQ’s & Contact

Be sure to read the entire Race Details page in addition to this FAQ to make sure you have all the necessary info about Run Mag Mile®!

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Live Event FAQs

Where can I check to see if I'm registered?

You can check online.

How do I update my registration info?

All changes to your registration, besides the runner’s name, can be made free of charge. Simply log in to your Enmotive account to change it. Instructions on accessing/creating your account can be found here.

Can I add packet mailing after I register?

Yes, you can add packet mailing after you register up to 3 weeks prior to race day. To add packet mailing after you have registered:

  • Login to your EnMotive account
  • Once logged in, click “Registrations” on the black toolbar on the left
  • Click the three dots in the upper right corner of your registration and select “View Registration”
  • Scroll down and select “Packet Mailing” and add to your registration

Can I transfer my registration (bib) to another person?

To Transfer Your Registration to Another Runner:

  1. The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
  3. Enter the new runner’s email address to begin the transfer process.
  4. The new runner will then receive an email from Enmotive with a link to complete the transfer.
  5. After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
  6. Complete the registration process, and pay the $10 transfer fee.
  7. Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

Can I switch distances?

Yes. You may switch from one race to another as long as the race that you’re switching to isn’t already sold out.

  1. To do so, simply log into your account (you may need to reset your password first).
  2. Once you’re logged in, you’ll see your upcoming race on the right-hand side of the screen.
  3. Click “View registration.” You’ll see your current race distance under “Category.”
  4. Just click “Edit,” choose the distance you’d like to switch to.
  5. You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance.

If you’re switching up to the 5K or 10K, then you’ll be required to pay the difference in price. We don’t offer refunds for the difference in price when switching down to the 5k. Instructions on accessing/creating your Enmotive account.

Can I get a refund if I register but don't run?

No refunds under any circumstances, including event cancellation or postponement. We spend all the money we receive from runners on preparing for each event in advance, from buying all the shirts and medals to paying for business operations, including our employees’ salaries. This means that if an event is canceled or postponed because of weather, pandemics, or other forces beyond our control, we won’t be able to provide refunds. In these rare situations, we’ll convert the race to a virtual one and mail you your full race goodie bag.

Can I register on race day?

There will be no race day registration available for this event. Online registration will be available until 9/6/2024 at 12:00pm CT and then you can still register at packet pick up until 7:00pm.

Can someone else pick up my packet for me?

Yes! If someone is picking up your packet, please ensure they have either your confirmation email or a picture of your photo ID (a picture on your phone works great!).

Can I register a group?

If you have a group of 15 or more people please reach out to groups@runmagmile.com.

Can I change my shirt size?

Yes, you can change your size after you register. To change sizes:

  • Login to your EnMotive account.
  • Once logged in, click “Registrations” on the black toolbar on the left
  • Click the three dots in the upper right corner of your registration and select “View Registration”
  • Click “Edit” next to “Products” and make your selection.

Is there a pace limit?

Yes, a 15 minute pace per mile must be maintained. Runners who fall behind pace on Michigan Avenue, will be diverted to the sidewalk, or SAG’d to the finish line.

Is there an age limit?

Runners must be at least 8 years of age or older to run the 5K, and 10 years of age or older to run the 10K.

Is there a gear check?

Yes, there will be gear check the morning of the event.

What are the AWD (athletes with disabilities) guidelines and event rules?

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles.

To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com.

Ventures Endurance Athletes with Disabilities Event Rules.

Who should I email for press inquiries?

Contact our team at pr@gannett.com!

Virtual Event FAQs

Where can I run/walk?

Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between September 2 – November 4. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.

What items are included with the Run Mag Mile® Virtual Run?

The Run Mag Mile® Virtual Run includes a commemorative Run Mag Mile® jacket and finisher medal, plus a virtual bib!

When do I need to complete my run?

You can complete your run anytime between September 2 – November 4. Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants. To receive a Finisher’s Certificate, your run must be completed and logged by November 4.

How do I track my distance and time?

For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

How do I log my results?

After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.

Do I need to submit results to get a medal?

No. Your medal will be mailed to you with your packet after you register!

When will my packet ship?

Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.

Do you ship internationally?

The Run Mag Mile® Virtual Run is currently available only for addresses within the United States, including Alaska and Hawaii*.

*Shipments to Alaska and Hawaii will incur an additional shipping fee.

What do I do if my goodie bag doesn’t fit? Can I swap it?

We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.

Still Have Questions?

The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!

For customer service inquiries, contact our team at info@runmagmile.com. For press inquiries, contact our team at pr@gannett.com.

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RUN MAG MILE® 5K & 10K | Chicago, IL

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