FAQs
Be sure to read the entire Event Details page in addition to this FAQ to make sure you have all the necessary info about Run Mag Mile®, presented by HOKA!
Where can I check if I'm registered?
You can look it up online.
Can I switch distances?
Yes, you can change distances online before registration closes.
- Log into your Enmotive account.
- Once you’re logged in, you’ll see your upcoming race on the right-hand side of the screen.
- Click “View registration.” You’ll see your current race distance under “Category.”
- Just click “Edit,” choose the distance you’d like to switch to.
- You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance. If you’re upgrading from a distance, you’ll be required to pay the difference in price; however we don’t offer refunds for the difference in price when switching to a shorter distance.
Can I transfer my registration (bib) to another person?
To Transfer Your Registration to Another Runner:
- The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
- Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
- Enter the new runner’s email address to begin the transfer process.
- The new runner will then receive an email from Enmotive with a link to complete the transfer.
- After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
- The new runner will complete the registration process and will be asked to pay the full registration fee + $10 transfer fee. The original runner will be refunded the full registration amount back to the original payment in 3-5 business days. The refund will not contain any donations or products purchased.
If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.
Can I get a refund?
All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, in which case refunds will be given in accordance with the below. A date or venue change is not a cancellation.
How to add packet mailing to my registration?
To add packet mailing after you have registered follow these steps:
- Login to your Enmotive account.
- Once logged in, click Registrations on the black toolbar on the left.
- Click the three dots in the upper right corner of your registration and select ‘View Registration’.
- Scroll down and select Packet Mailing and add to your registration.
The deadline to add packet mailing to your registration is August 22nd, 2026 at 11:59 PM CST.
Where can I find the photos?
Free finisher photos are provided to all participants in the Run Mag Mile®. Photos are taken by professional photographers stationed on the course and at the finish line. After the event, participants will receive an email notification with a link to access their photos — typically within 24–48 hours. Photos can be searched by bib number online. No purchase is required.
Can I register on race day?
There will be no race day registration available for this event. This event is officially sold out for 2025. Don't wait to register for 2026.
General
Do you have a merch store?
Yes! Please visit our store Run Mag Mile® Official Merch Shop
Race Day
What time does the race start?
5K - 7:00 AM
10K - 7:00 AM
What are the course cutoff times?
5K: 1 Hour
10K: 2 Hours
Is there an age limit?
Runners must be at least 8 years of age or older to run the 5K, and 10 years of age or older to run the 10K.
Is there a pace limit?
Yes, a 16 minute pace per mile must be maintained. Runners who fall behind pace on Michigan Avenue, will be diverted to the sidewalk, or SAG’d to the finish line.
Can I check my gear?
Yes, there will be gear check the morning of the event.
Can I participate with a stroller/scooter/bike?
The use of wheeled devices by participants is limited to approved AWD wheelchair, handcycle and duo team participants only. Strollers, skateboards, rollerblades, unauthorized bicycles or any other wheeled devices are not permitted.
To ensure the safety of all participants, athletes requiring additional support (wheelchair, handcycle, crutches or guide) must adhere to the Ventures Endurance Athletes With Disabilities Event Rules found here and receive written approval from the Race Director, no less than 21 days in advance of the event.
Can I run with my dog?
No, we do not allow dogs on course for the safety of our runners.
Can I carry my child/baby while on course?
For the safety of the child and those around, we ask that you do not carry any children or babies while on course. All participants on course must be registered with a bib following the age limits that are assigned to each category.
Is there a walker division?
Walkers are welcome in all events, but they will need to abide by course closure times.
What are the AWD (athletes with disabilities) guidelines and event rules?
Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles. To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes.
To ensure your spot and be approved as an AWD participant please contact [email protected]. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing [email protected].
See the Ventures Endurance Athletes with Disabilities Event Rules.
How do I get my free race photgraphs?
We will have professional photographers on the course and at the finish line taking pictures. We will send notifications to all participants immediately after the event with instructions on how to access your free race photos.
When will the check be mailed as an overall winner?
Checks will be mailed 6-8 weeks after the race.
When will I get my age group award?
Age group awards will be sent out 4-6 weeks after the event date.
Virtual
Where and when can I complete my virtual run?
Anywhere, anytime—this is your race! Whether you prefer sidewalks, trails, treadmills, or a stroll with your dog Sprinkles and a stroller in tow, you can complete your virtual run wherever and whenever works best for you.
Once you’ve finished, log your results online to:
🏅 Download your Finisher’s Certificate
📊 See how you stack up on the leaderboard
📸 Share your race-day photos with fellow participants
How can I track my time and distance?
For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.
How do I log my results?
After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.
What items are included with the Virtual Run?
We'll ship the same awesome runner's kit to your door as the live event.
When will my packet ship?
Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.
Do I need to submit results to get a medal?
No. Your medal will be mailed to you with your packet after you register!
Do you ship internationally?
Run Mag Mile® Virtual Run is currently available only for addresses within the United States, including Alaska and Hawaii*.
*Shipments to Alaska and Hawaii will incur an additional shipping fee.
What do I do if my goodie bag doesn’t fit? Can I swap it?
We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.
STILL HAVE QUESTIONS?
The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!
For customer service inquiries, contact our team at [email protected]. For press inquiries, contact our team at [email protected]!